Nexus Family Healing

Quality and Outcomes Supervisor

Posted Date 5 days ago(1/14/2021 3:17 PM)
Position Type Regular Full-Time
Job ID
Location Name
Nexus - Indian Oaks Family Healing
Quality Improvement/Research


A member of the Nexus family of treatment programs, Nexus-Indian Oaks is located 50 miles south of Chicago in the small, rural community of Manteno, Illinois.  We offer a unique homelike setting, where boys and girls ages 12 to 21 live, eat, exercise, and go to school on campus.  Helping youth face difficult challenges isn’t easy — but for most of us, it’s the most satisfying work we’ve ever done. 


We believe in changing the course of a child’s life by stabilizing families and strengthening mental health. We work to heal the past trauma, break the cycle of harm, and change the future for generations to come.  We look for staff who are dedicated, hard-working individuals that share our hope for the future. In return, we offer our associates a competitive compensation and benefits program, diverse learning opportunities, and a chance to help others have a better life.


Nexus-Indian Oaks is looking for a skilled Quality and Outcomes Supervisor to join our team.  If you have a passion for changing lives and inspiring hope, please apply!


At Nexus Family Healing, we not only support diversity – we celebrate it and rely on it for the betterment of our employees, our services, and our impact on the community. We strive to provide the best quality care for our youth and the best work environment for our employees through an inclusive team culture. Nexus Family Healing is proud to be an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard for race, color, religion, sex, gender, sexual orientation, gender identity, gender expression, age, familial status, ancestry, national origin, protected veteran, or disability status.


Primary Responsibilities:

  • Establishes, monitors, and directs robust processes and measures for the development and tracking of service outcomes, working closely with quality and outcomes leadership.
  • Ensures the tracking and analysis and positive outcomes of client, referral and employee experience in coordination with organizational and applicable state quality standards.
  • Acts as the agency level liaison and lead representative of the electronic health record (EHR) functioning to ensure effectiveness and alignment with billing, clinical documentation and the input and pulling of data and reports to monitor compliance and outcomes. Monitor client files as related to the EHR and hard copies as applicable.
  • Oversees the documentation review and submission of required documents related to risk, compliance and licensing requirements.
  • Supervises and directs the utilization review process of treatment services rendered by monitoring the writing and submission of proper Medicaid and billing documentation.
  • Develops and monitor policies and procedures related to quality improvement activities and ensure compliance with all HIPAA and confidentiality standards, Medicaid, Council on Accreditation (COA) and other accrediting body standards, guidelines and licensing; act as the lead in all audits and licensing reviews.
  • Identifies opportunities for research related to outcomes and develop processes to monitor, collect, analyze and change practices to make improvement per analytical results.
  • Chairs the Quality Improvement Committee and chair/serve on the Safety Committee to ensure involvement and cooperation from all agency departments to meet service and safety goals.


This position will provide supervision to CQI related personnel and Administrative support staff as assigned.


Required Education and Licensure:

  • Master’s degree in Human Services or a related field required.
  • 2-3 years of supervisory experience required.
  • 2-3 years of providing oversite to a CQI department; knowledge and experience monitoring and designing programs to track and analyze outcomes required.
  • Familiarity with Medicaid rules, experience in Utilization Review, Quality Improvement/Assurance or Total Quality Management required.
  • Valid driver’s license. Must meet state regulating agency and organization driving requirements.


Preferred Education and Experience:

  • Master’s degree in Human Services preferred.


Knowledge, Skills, and Abilities:

  • Demonstrates the ability to plan, organize and effectively manage multiple priorities and perform activities in a manner that makes the best use of existing resources, staff and time.
  • Remains versed in all Medicaid and applicable licensing/regulatory requirements and willingly share knowledge and coach staff in CQI compliance areas as appropriate.
  • Demonstrates the ability to develop a cohesive and effective team, through the use of basic supervision and team-building components such as communicating a clear mission to the team, outlining common goals and promoting shared accountability for outcomes.
  • Easily adjusts and remains flexible in meeting changing work needs and demands and willingly provide direction and/or assistance to coworkers when needed.
  • Demonstrates professionalism, initiative and independence in project management; demonstrating accountability, quality production of work, and responsibility in completing tasks.


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